Software Help Desk Officer

We are looking for a ‘Software Help Desk Officer’ to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers install applications and programs.

People 365 HCM SOlutions

Responsibilities

  • Research and identify solutions to software issues
  • Diagnose and troubleshoot software and installation issues including setup and configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution within agreed time limits
  • Talk to clients either via phone, email or chat, until technical issue is solved
  • Properly escalate unresolved issues to appropriate internal team
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

As our ideal candidate, you will have the following qualifications:

  • BS degree in Information Technology, Computer Science or a relevant field
  • Hands on experience on Microsoft Excel
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software such as Team Viewer, AnyDesk, etc.
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step software and technical help, both written and verbal

Please send your CV to [email protected]

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