Product Consultant
Are you tech-savvy, business minded and self-driven? Do you think you can be responsible for implementing our solution for new users/customers? This Product Consultant job is the perfect fit for you!
Responsibilities
- Conduct Requirements Elicitation and Business Review sessions to understand customers’ inquiries, human resources requirements, pain points and needs
- Conduct trainings to end user
- Conduct presentations
- Provide solutions and implementation using People365 out of the box features
- Conduct gap analysis
- Write function specifications document and user guides
- Evaluate existing solutions and services and perform a periodic comparison to competitors
- Explore and analyze tenders while providing assistance in the submission process of proposals, formatting, completeness, consistency and compliance
- Meet with prospects and conduct preliminary assessment for customer requirements specification
- Formulate proposals, recommendations, reports, presentations and digital content to show our unique selling propositions with attention to the prospects goals and return on investments
- Properly escalate unresolved issues to appropriate internal team
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure the systems are fully functional
- Prepare accurate and timely reports
- Document business knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Qualifications
- Previous internship experience
- Business, Personnel Management or Human Resources Background
- Excellent English communication and interpersonal skills
- Problem solver, critical thinker and data-driven
- Excellent organizational and time management skills